Resetting Passwords, User Activation

Note: If you receive this type of request, do not action it.

1. Advise the customer that a superuser within their organisation is able to complete this action for them.

2. Direct the customer to the Settings > User screen and advise them of who their superusers are.

3. Should the customer not wish to speak with the organisation's superuser to have this actioned within their organisation, escalate the request to your manager.

1. Remind the customer that their request needs to be actioned by a superuser within their organisation.

2. Advise the customer of who the superusers are.

If there is no one at the customer's organisation who is able to complete the request, then:

1. The customer must provide written and executed instructions with the relevant managers' authorisations at their organisation.

2. Once positive verification is complete, the request can be actioned.

3. All correspondence must be included within the relevant support ticket for future review.